FAQ

🪴 Are your planters handmade?

Yes! Every planter is carefully handmade with love and attention to detail. Because each piece is crafted by hand, no two are exactly alike.

🌱 What can I plant in it?

Our planters are perfect for small succulents, cacti, or other small indoor plants. They can also be used as a cute decorative piece.

🎨 Will my planter look exactly like the photos?

Each planter is handmade, so slight variations in color, texture, and details are completely normal and make every piece unique.

📦 How long does shipping take?

Orders are processed within 2–5 business days. Shipping times vary by location, but most orders arrive within 7–15 business days after dispatch.

🌍 Do you ship internationally?

Yes! We proudly ship to many countries around the world.

📬 How can I track my order?

Once your order has been shipped, you'll receive a tracking number by email so you can follow its journey.

💔 What if my planter arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We'll work with you to make it right.

🔄 Can I return or exchange my order?

Because each planter is handmade, we do not accept returns for change of mind. However, if there's an issue with your order, please reach out and we'll do our best to help.

🎁 Is this a good gift?

Absolutely! Our handmade planters make thoughtful gifts for plant lovers, gardeners, and anyone who enjoys unique handcrafted decor.

❤️ Why should I buy from Paula's Pottery?

Every purchase supports a small handmade business and helps Paula continue creating pieces she genuinely loves making. Your support means the world to our family. Thank you for being part of her journey. 🤎🪴